the ordering process

Communication

The first step in ordering from Running Awards & Apparel is communication between you and your Race Consultant about your event and the products in which you are interested. You may contact us in the following ways:

By Phone: 877-818-4929. Dial the extension for Sales and this will connect you with our Race Consultants who can assist you with your order.  

By Email: You may email order information, ask about our products, or send us a quote request, right here.

Please have the following information ready to provide to Consultant:

• Product name(s)
• Estimated quantities 
• Sizes
• Colors
• Custom/Personalization information
• Event date
• Shipping location (note: we cannot ship to P.O. Boxes)
• Your logo file if you have one (note: preferred logo files are to be vector art images created by graphic programs such as Adobe Illustrator)

Artist/Design

If you do not have the preferred vector art file, our artists can develop your design based on your input. Click here for our Logo & Artwork page.

Art setup fees will be applied based on complexity and time spent by artists preparing files for print, sublimation or engraving:

• Fee for simple set up with existing logo: $25 to $50 (depending on product type)
• Fee for complicated design set up/or no existing logo: $50 to $100 (depending on product type)

You will receive an art proof to review, that lays your logo, graphics and text out on the products you are ordering. 

• The timing of this is typically within 24 to 48 hours after order has been placed.
• The art proof gives you a chance to confirm and approve all spelling, grammar, etc. 
• More than three revisions will incur additional fees.

Approval of Art/Payment

Once you have approved final artwork for your order, payment must be provided for production of your race products to begin. Your credit card will be billed at the time of order placement. All major credit cards are accepted.
 

Production/Delivery

You will be emailed an order confirmation from your Race Consultant. 

Once your order is completed and ships, you will receive an email with tracking documentation so you can check on the arrival date and time of your order.

Screen Print 2% Policy 

Due to the nature of the screen print process, there are times when items will print incorrectly or become damaged. Please allow for a 2% margin of error when placing your order. If you need an exact quantity, please provide that number to Running Awards & Apparel, so that we may purchase the correct amount to account for this margin.