the ordering process

Communication

The first step in ordering from Running Awards & Apparel is communication between you and your Race Consultant about your event and the products in which you are interested. You may contact us in the following ways:

By Phone: 877-818-4929. Dial the extension for Sales and this will connect you with our Race Consultants who can assist you with your order.  

By Email: You may email order information, ask about our products, or send us a quote request, right here.

Please have the following information ready to provide to Consultant:

• Product name(s)
• Estimated quantities 
• Sizes
• Colors
• Custom/Personalization information
• Event date
• Shipping location (note: we cannot ship to P.O. Boxes)
• Your logo file if you have one (note: preferred logo files are to be vector art images created by graphic programs such as Adobe Illustrator)

Production Time:

Standard production time after receiving approved art and 100% payment is as follows:

• 5 weeks for Racetrackers Caps
• 4 weeks for Custom Medals 
• 4 weeks for Sublimated Infinity Bandanas
• 3 weeks for Screen Printed Apparel 

Shipping is not included in the above lead times. RAA does not guarantee in hands or special events dates due to carrier delays. The ship date of an order is an estimation. It may change based on production levels and speed of receiving approved art, inventory, credit approval, full payment, or special packaging. Any changes to an order in progress may delay production and ship dates. 

Shipping:

Orders are only fulfilled to locations within The United States of America and Canada. 

The shipping timelines and selected carriers as written on orders are not final. Changes can be made once an order is completed by production. Freight estimates given by RAA are not guaranteed and are subject to change without notice as rates can fluctuate. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond RAA control. 

Claims:

Please be sure to open and inspect your products as soon as they arrive and advise us immediately if there are any damaged items. All claims for damage or shortages in shipments must be made within 7 days of receipt. Otherwise, shipment is assumed to be received without damage and complete.

Samples:

• Blank Shirt samples are a flat $50.00 fee. The Sample will not ship until paid in full and will not be credited back if the customer places a future order. RAA will not produce a single personalized printed T-Shirt as a test for a larger order.

• Racetrackers Cap samples are a flat $50.00 fee. The Sample will not ship until paid in full and will not be credited back if the customer places a future order. 

• Custom Medal samples are a flat $50.00 fee. The Sample will not ship until paid in full and will not be credited back if the customer places a future order.

• A customer may purchase a single Custom Medal only if committing to a bulk Medal order of 350 pieces or more. All set-up fees and shipping costs accrued for production of the sample must be paid by the customer upfront.

Terms:

RAA accepts payment through credit card, check, or ACH transfers. All orders must be paid in full before production is started. For your convenience, we accept Visa, Mastercard, Discover, and American Express. If an order has a remaining balance at time of invoice, the credit card will be automatically charged. 

Taxes:

All taxes on RAA orders are the customer’s responsibility. Due to compliance with tax laws, if we do not have a current tax-exempt form on file, sales tax will be automatically charged upon invoicing when applicable. If registered as a nonprofit or tax-exempt organization, please provide a state issued tax-exempt certificate or letter. If a re-seller, please send a copy of a Certificate of Resale with the state sales tax ID. 

Order Minimums:

• Medal and shirt orders have a 100-piece minimum. 
• Racetrackers Caps have a 144-piece minimum.

Reorders:

• Reorders of Screen-Printed T-Shirt have a minimum of 25 pieces. A setup fee of $75.00 applies to all reorders if the quantity is less than the original order. Depending on the quantity of reorder, the per piece price may increase. 

• Reorders of Custom Medals have a 50-piece minimum. Set up fees, increased per piece prices, and all shipping costs may apply. Depending on the production level, reorders have a 3-week lead time, not including shipping.

Margin of Error:

Due to the nature of screen printing, there are times when a small number of items in a run will print incorrectly or the apparel becomes damaged. Please allow for a 2% margin of error when placing an order. 

Artwork:

All orders have an art set-up fee. The customer should receive an art proof within 24-48 hours after an order is submitted. 

Art fees range between $25.00 to $100.00 per design based on the complexity. Three revisions are included with each proof. After three revisions, a $25.00 minimum art fee will apply. 

Production will not start until art is approved by the customer. RAA is not responsible for any grammatical, numeral, or spelling errors on customer approved art proof.

Acceptable file formats:

• AI (Adobe Illustrator) Adobe Illustrator files should not contain any imported images with an active link.
• EPS
• PDF vector artwork that has all the text converted to curves or outlines. TIFF, BMP, JPG, PNG or other Raster images that are black and white camera-ready artwork. No Grayscale. Below is a more detailed explanation.

Resolution:

• Most of our processes require a minimum of 300 dpi resolution.
• Graphics designed for use on the internet will not work for engraving as they are typically 72 or 96 DPI.

File Size:

For files larger than 2MB, we recommend compressing the file.

Color Art:

If specific colors are requested, you will need to provide Pantone numbers to identify each color. We do not guarantee exact color matches on any products. 

Indemnification:

When art and/or text is submitted to Running Awards and Apparel, the customer assumes full legal responsibility for compliance related to copy reproduction authorization. Running Awards and Apparel is held harmless of any damage or expense that may arise because of reproductions created on the customer’s behalf.

Custom Products Guarantee:

All custom products produced by RAA are guaranteed to be free from defects in workmanship or material. If any item is found to be defective within 7 business days of receipt of order, we will replace the defective product or provide a credit towards a future purchase, if it is determined that the defect existed at the time of production.

• No returns or refunds can be accepted on customized products produced by RAA, including custom size, custom color, custom printed or custom-built items.